Privacy Policy

Last updated: June 1, 2026

1. Introduction

Welcome to Graceful Remembrance. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: includes first name, last name, username or similar identifier.
  • Contact Data: includes email address and telephone numbers.
  • Financial Data: includes payment card details (processed securely via our payment providers, e.g., Stripe).
  • Memorial Data:includes photos, videos, stories, audio recordings ("Voices of Love"), and letters to heaven that you choose to upload to memorial pages.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new user and manage your account.
  • To process and deliver your orders, including memorial subscriptions and premium features.
  • To manage memorial pages, allowing you to control privacy settings (e.g., Public, Family-only, Private).
  • To improve our website, products/services, marketing or customer relationships.
  • To communicate with you regarding service updates or customer support inquiries.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your personal data with third parties in the following situations:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processing, cloud hosting).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

6. Your Privacy Rights

Depending on your location, you may have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.

If you wish to exercise any of the rights set out above, please contact us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: